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Customer Feedback
Our
services are purchased by corporations, universities, organizations and
individuals around the country.
We
create digital images from still images (slides, prints, negatives) ranging
in age from 10 to 50 years and more.
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Typically the normal age of scanned slides are 30-40 years, although we scan
many that are 50+ years old -- and yes we do get good images from these.
Not all slides are old... some are as recent as a few months old.
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Some customers send us slides that are of artistic value (paintings,
tapestries, nature, etc.). These images require special attention to
color balance, something we as a small semi-custom shop are able to provide.
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We additionally offer custom services for those cases in which extra
care and attention is required for each scan. Typically this type of
service is used by people who have images of artistic value which need that
extra attention and balance along with slight retouching of images.
This service is used by advertising agencies or people working in that
arena.
The
typical customer is trying to preserver family photos before they fade away
or get ruined over time due to the elements. When doing jobs such as
this, normally we receive 200-3500 slides per order - just varies based on
the individual needs. Sometimes orders are split up - let us know and
we will work with you on the volume pricing.
Customer
Comments:
They
have done a fabulous job of scanning my family slides as well as putting
them into a slide show [which I highly recommend]. Tom provides stellar
customer service. My family's slides are precious to me so I wanted to be
able to send them off to someone who would give them tender loving care and
make them look their best, without paying a fortune. Lee Digital Scanning
has exceeded my expectations.
- A L,
Seattle, WA
The results were
excellent and Tom the owner did all he could to meet our requirements. The
communication was simple, complete and perfect. I highly recommend this
company. In addition, they are affordable.
- M B/Artist,
New York, NY
Excellent quality of
service and communication. Fast turnaround. Among the best I have ever seen.
Tom was very helpful and knowledgeable. I recommend highly.
- V W,
Westford, MA
The communication was wonderful! I always knew where
we stood with our slides and DVD\'s. This company is awesome! Highly
recommend! The communication was wonderful! I always knew where we stood
with our slides and DVD\'s. This company is awesome! Highly recommend!
- - T W,
Weatherford, TX
The slide conversion to DVD as
well as the customer service was outstanding & I would be happy to use this
service again as well as highly recommend it to anyone desiring permanent
storage of their slides/pictures. Thank you for restoring so many happy
memories! The slide conversion to DVD as well as the customer service was
outstanding & I would be happy to use this service again as well as highly
recommend it to anyone desiring permanent storage of their slides/pictures.
Thank you for restoring so many happy memories!
- - M B,
Royersford, PA
I especially appreciated the
very prompt and personal attention to any questions I had and to every email
that I sent. I felt well-informed at every point in the transaction. I
don\'t know how you restored my \"ancient\" college pictures, but I am
extremely grateful.
- - D J, New
York, NY
I was so happy with the service I received. The slides
converted to disc far exceeded my expectations as well as my family\'s! Tom
was so helpful and patient to explain the whole process and all the
questions I had. I will definitely tell anyone I know to use this service,
it was great! Our memories are now safe and we can actually see them. The
color restored, the mold was cleared off and they are beautiful! Thank you
so much!! My aunt who took the pictures is going to be so surprised on her
80th birthday 3/29/09 to get her disc and the proof sheets!! I cant wait to
see her reaction, I know it will be a dream come true for her. Thanks
again.
- - L C, Lafayette, LA
Quality of product (slide conversion) was excellent as
was the level of customer service provided throughout the process! We were
extremely pleased with everything and would highly recommend your service to
others. Also, I found that the conversion service you provided with respect
to handling the slides etc. was more comprehensive than what is provided by
similar companies. Thank you.
- - L T, Tarpon Springs, FL
I searched the web for a site to digitize almost 1200 slides
that I had taken over several decades. Of all the sites I visited I was most
impressed with Lee Digital Scanning for its'completeness. The site was by
far the most thorough and technical in its' presentation and explanation of
the process, and seemed to answer most of the questions I had formulated in
my mind. Based on the quality of the site I sent my slides to be done. Mr.
Lee proved to be anexcellent communicator and it became obvious he was
dedicated to doing the best possible job. He was thorough and professional
with the preparation and conversion of my slides. The quality was all that I
had hoped for and the turn around time was better than I expected.
I
couldn't be more happy with my choice of Lee Digital and, as you can tell
recommend them highly.
- - J B, Little
Rock, Arkansas
Anytime I deal with an internet based company, I am
skeptical. In this case, the constant communication was reassuring and the
final product was excellent!
- - D R,
Houston,
Texas
Appreciated your complete customer care with constant
communications. We will use your service again.
- - K G,
Frankfort,
Illinois
Excellent service. Excellent attention to
my order, as the specs needed some clarification back and forth.
Your promotional materials are excellent and professional - cd's w/
labels, packaging for cd's, explanatory note. Previews of scans was
really helpful. Color match of the slides was excellent ...
- - L C,
Riverside,
Connecticut
I received my slide conversion order
today and it exceeds my expectations in every particular. The quality is
excellent,which is amazing since some of the slides are over 45 years old.
Thank you for keeping me informed about the status of the order and
for including the proof sheets, which will help a lot in sorting them ou tand
grouping them.
- - K P, Winston Salem,
North Carolina
Our second order arrived last night and are very pleased
with how they came out...thank you
- - K F, Livermore, California
Hello Tom, I received the package this
AM. FANTASTIC JOB. The end result is definitely better than what you had
to start with. Thank you very much for all your effort. As I stated in
aprevious email, there are a lot of memories in these pictures. I realize I
had damaged a few via scratches, mold etc but overall the vast majority came
out great. Once again thanks.
- - W
D,
Storrs,
Connecticut
Tom: Thank you. These are great. Bruce
- - B F,
Charlotte,
North Carolina
Good morning Tom. They look better than Iimagined. I
appreciate the effort – completion time is not a problem.
Appreciate
again.
- - R M, Annapolis, Maryland
Hi Tom, just got home and found the box
on the porch. I have not had a chance to look at the scans but the 8x10s
are really nice. I appreciate that. It is kind of late and it has been a
long day. I’ll probably be able to get to the DVDs this weekend.
Best to
you, and thanks a lot. You are great to work with.
- - S A, Oxford, Ohio
The scan did arrive and look good.
Ihaven’t had time to look at them much but the samples and contacts look
great. Thanks
- - A G, Bozeman, Montana
Well, I finally got a chance to play
with all the files this weekend and was very happy, really a joy to have
all these in such remarkable shape. Some time I'm really going to have
to go through and count up just how many pictures there are of my brother
with snakes, all seasons, all sizes, he really was amenace! :-)
- - C M, Memphis, Tennessee
Yes, and thank you for the excellent
service. I will have more slides for you to scan.
- - T F, Katy, Texas
Our package arrived today and we are
truly pleased with the DVD. Thank you and we'll watch it again after supper.
This will bring a big smile and a few tears I imagine. Thank you
- - P H, Clarksburg, West Virginia
Got the pictures on Friday just fine. The
scanslook good. Thank you and we will be sending some more slides in
thefuture. Thanks,
- - A G, Casper,
Wyoming
Very impressive presentation and service.
Thanks for the help
- - S S, Fairfield,
New Jersey
I did indeed receive the slides and CD,
and everything looks great! I have a bunch of older pictures and
slides (personal stuff this time around, I think), that I might be
sendingyour way sometime in the next few months. ...
- - S C, Chicopee, Massachusetts
We had a chance to go through them
last night and everything is great! Thank you so much for your
promptness and quality of work. We will certainly recommend you
to our friends and might even have more ourselves that we would like
converted.
- - L P, Nashville, Tennessee
Got the scans yesterday and everything
looks great. thanks for your help.
- - F
M, Brooklyn, New York
All was delivered in perfect order ...
Many, manythanks!
- - M W, Dayton, Ohio
thanks for the update, no
problems. Thanks for the good service.
-
- D B, Pennsylvania
Good morning, Tom!
I just received the
FedEx package a few minutes ago. Thank you for the prompt service!
- - T S,
Harlingen,
Texas
Dear Tom, Thank you somuch for your great
customer service! I was a bit concerned about sending my slides and negatives
through the mail and through an online site, but your constant communication
and wonderful service has exceeded my expectations. I had a wonderful
experience with your business and I would recommend you very highly to my
friends, family,and co-workers. Thanks and best wishes...
- - B,
Eugene,
Oregon
Tom,
I have received the delivery and
gone over every image already. Icannot thank you enough for the excellent
work.
I wish you every success and hope you can raise your prices to
reflectthe quality of service you provide. I realize you have to compete
buthopefully the word gets out that you are providing a much higher levelof
service that is worth more.
Sincerely,
- - G C, California
I feel Lee
Digital cannot make a profit considering the premierservice, premier work,
and volume of material, they provide for theaverage prices they charge. Even
their survey is well done!
- - G C,
Los Angeles,
California (posted to survey response)
Thank you for all yourhard work. I am 100%
Satisfied with a job well done. Very professional,efficient, and polite. My
project turned out great. Thank you for allyour help! L.
- - L L,
San Francisco,
California
Thank you it was a pleasure, DL
- - D L, Deal,
New Jersey
We we're exceedingly pleased with all
aspects ofthe work done by Lee Digital and thoroughly enjoyed the process.
Manythanks.
- - J L,
North Hollywood,
California
Excellent experience working with Tom.
Greatservice and product/service quality. I have two suggestions.... I
thought your price was very reasonable (if not lowerthan expected), but just
fyi...your prices for slide / picture scanningare higher than many
competitors (we discussed reasons for this and itmakes sense to me),
although your DVD slideshow charges are lower thanmost that I've seen. Your
website may want to provide more color as towhy your fees are what they are
somehow better communicate the superiorservice that you get for the $.
Thanks again - John
- - J H,
Battle Creek, Michigan
Your communication was especially good -
promptand very clear, keeping me up to date with everything and
showingpersonalized service.
- - R B,
Sag Harbor,
New York
The work that was done was very impressive
and Iwill continue to use this for any other prints I need scanned. Thankyou
so much for everything.
- - F S, Media,
Pennsylvania
Thanks for all of your courtesies.
Everythingworked out very well. I received the DVD as per your plan, and
thepictures look great.
- - R L,
Medford, New
Jersey
I have been busy isolating and working with
thegraphics I want to print out. Also learning the NIC softwareyou
recommended.
The scans are very superior to those done by the other
place.
- - S W,
Surry,
Virginia
I received my slides about 2 days ago and I
wantedu to know how beautiful they are. Thank you so much forhelping me
bring these slides to life and preserving them. I am very pleased with your
company, and will recommend your servicesto everyone I know. thanks again.
- - C L,
Bellingham,
Washington
The entire process was a pleasure due to
theaccess I had to the individuals actually doing the work and their 'cando"
attitude. I have already recommended Lee Digital Scanning toseveral friends.
The entire process was a pleasure due to the access Ihad to the individuals
actually doing the work and their 'can do"attitude. I have already
recommended Lee Digital Scanning to severalfriends
- - K B,
Highland Park,
New Jersey
The service from Lee Digital was excellent from start
to finish. Excellent quality slides, fast turnaround time, and exceptional
communication during the entire process. Thank you!
-- A M,
Lexington, Massachusetts
I was very happy with this service. Lee Digital kept
me informed at every stage of my order. I will use their service again and
recommend it to others.
-- A B,
Idaho Springs, Colorado
I was really
happy to discover your services. I've been used to spending as much as 30.00
per image for scanning and needless to say I didn't get a lot of slides
worked up.The quality of scans and your overall service is impeccable. Im
very pleased and happy to know that I can get new images into my portfolio
without the heavy expense. Its rare to get a break like that in these times.
Thanks and I will certainly share about your services with others.
- - T S, Austin, Texas
Your service stands out
as exceptional, attentive, detailed, thorough.
- -B
S, Springfield, Massachusetts
I called lee
digitals phone number and talked to Tom. He was very easy to talk to,
explained the process to me, and was just an all around nice guy. he did
exactly what was promised without a hitch !!!!
thanks tom !!!
- - D D, Benson, North Carolina
Again,
excellent communications and personal service. The quality of your work is
excellent, and you effectively use web technologies such as online samples,
Google pay, effective email updates, etc. More prints/negatives to come!
- - F S,
Media, Pennsylvania
Excellent service with outstanding resolution of slides scanned. Excellent
communication throughout the entire process, including follow-up to be sure
slides were delivered.
- - R S,
Worthington, Ohio
Thanks again for
your excellent workmanship with my slides! You have far exceeded my
expectations, and I am excited about receiving the discs.
Also, your
constant updates and communications about my order is what I
call
OUTSTANDING customer service. My only regret is that I don\'t have any
more slides to send! Kudos to you and your staff for a job well done.
- - D E, San Angelo, TX
Thank you for your service, the scans are just as great as your
customer service. Thanks
- - T H, Tomball, TX
Your service was excellent. I felt you were on top of the order at
all times through the process.
I was leery about
sending family photos to a company that I was not familiar with. The service
Lee Digital provides is beyond exceptional. I will use again and recommend.
- - M R,
Glen Ellyn, IL
Excellent process, very responsive, great product. I would deal
with them again in a heartbeat.
- - J N, Boston, MA
Great time saver and great service. I was thinking of converting
them myself and this was much better. Better price than local stores and
probably quicker. The preview on line was excellent as well.
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R D, Chicago, IL
I'm very
pleased with your service. I do think the pricing is very confusing. (Too
many options for someone who doesn't under the differences.) Thankfully, Tom
walked me through it. Tom was EXTREMELY patient and helpful. Although your
prices were higher, I felt it was worth it. I would definitely use your
company again, if I have the need for your services.
- - S O,
Keller, TX
It was a pleasure dealing with a very professional group. I will send you
referrals every time I get.
- - J S, Puerto Rico
Excellent service. 100% satisfied. I was kept well informed
throughout the entire process. I will certainly use your services again.
- - T A, Monroe Twp, NJ
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